HOW DO I CANCEL AN ORDER?
We do try and process all our orders as soon as possible so that you receive them quickly. If you would like to cancel your order, than please email firstname.lastname@example.org the same day so we can refund the items before posting them. Otherwise, please see our Return Policy. There are some products which you cannot cancel or receive a refund. Please see our Return Policy for more details.
HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?
You will receive an email from us confirming that your order has been placed. This will include the date and time purchased, the items you have purchased and an order number.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Your order should arrive within 3-5 working days. If you order has been purchased on the weekend, the earliest we can ship your order is the following Monday so this may vary.
HOW WILL I KNOW WHEN MY ORDER HAS BEEN DISPATCHED?
Once we have packed your item, we will send you a confirmation email letting you know that your items are on it's way to you!
HOW WILL I KNOW WHEN MY ORDER IS READY TO COLLECT IN STORE?
We will send you an email letting you know that your item/s are ready to collect from our store. Please check our opening times.
HOW LONG WILL MY ORDER BE HELD FOR IF I SELECT CLICK AND COLLECT?
We will hold Click and Collect order for 10 working days. If your order has not been collected we will contact you via email to discuss collection. If we still do not hear from you on the 14th day we will refund you
HOW MUCH IS DELIVERY?
Postage is £3.95 on orders under £75 and free when orders are over. You can also Click and Collect from store for free.